After Care Customer Charter for New Homes

At Shingler Homes we are proud to say we look after you every step of the way - even after you have purchased one of our homes, including a full after care service! After Build is a specialist provider of Customer Care for your new home, so you can be sure to receive a first class response to any problem or defect that may be encountered during the first 2 years following legal completion!

After Build - Our Aim

To be the market leading solution providing cost effective customer care in the new homes sector.

After Build - Our Promise

To professionally and responsibly manage the developer's obligations and provide the homeowner with a first class customer care experience.

After Build - Service Standards

To respond to all incoming calls within 48 hours, calling the homeowner to agree a time and date for work to be carried out. To conduct defect work within 30 days from the initial call.

After Build - Communication

We will answer the telephone within 3 rings or, in instances of peak call activity, take a message and respond within 1 hour.

After Build - Involvement

We will seek the views of customers, through contact and research to ensure we provide the best service.

After Build - Performance

All work requires the homeowner to sign a satisfaction report. An audit procedure ensures that we maintain our high standards of service.

After Build - Confidentiality

All information will remain confidential and will only be released to a third party with the developer's prior agreement or where it is legally required.

After Build - Offices

Open Monday to Friday 8.00am - 5.30pm. A message service operates out of hours.

After Build - Complaints

We take any complaint about our business, people or services most seriously. Please address any complaint to the Managing Director at the address on our contact page and we will respond within 5 working days.

After Build Operatives     The After Build Team    Contact After Build